Order Cancellation Policy

At From London with Lux, every gift is carefully prepared and thoughtfully presented to create a memorable gifting experience. As each order is individually processed, packed, and often personalised, we kindly ask customers to review their order carefully before completing their purchase.

Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible using our Contact Us page.

Orders may be cancelled free of charge if preparation has not yet begun.

Once an order has entered the preparation, packing, or dispatch process, we may be unable to cancel it.

Personalised Orders

Orders containing personalised gift messages, bespoke requests, corporate branding, or customised elements cannot be cancelled once production or preparation has begun.

Corporate and Bulk Orders

Corporate gifting orders, bespoke projects, and bulk purchases may be subject to separate cancellation terms agreed upon at the time of order confirmation.

Any deposits paid for customised or corporate orders may be non-refundable once work has commenced.

Orders Already Dispatched

Once an order has been dispatched, it can no longer be cancelled.

If eligible, a return may be requested in accordance with our Shipping & Returns Policy.

Our Commitment

We understand that circumstances can change and will always do our best to assist wherever possible. If you need to amend or cancel an order, we encourage you to contact us promptly, and our team will advise you of the available options.