Terms of Service

Overview

Welcome to From London with Lux. By accessing our website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.

Throughout these Terms, "we", "us", and "our" refer to From London with Lux. "You" and "your" refer to the customer or user of our website.

Products and Services

We strive to present our products as accurately as possible. However, due to differences in screen settings, photography, and product availability, colours, packaging, and product presentation may vary slightly from those shown on our website.

As many of our collections contain handcrafted and independently produced items, occasional substitutions may be necessary. Where this occurs, any substitute product will be of equal or greater value and consistent with the overall quality and theme of the collection.

Pricing and Payment

All prices displayed on our website are shown in Pounds Sterling (£).

We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is placed.

Payment must be received in full before an order is processed and dispatched.

Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order where we reasonably believe fraudulent activity, unauthorised transactions, or misuse of our services may have occurred.

Once an order has been placed, we may not be able to amend or cancel it if preparation or dispatch has already begun.

Personalised Gift Messages

Customers may include a personal gift message with their order.

You are solely responsible for the content of any message submitted. We reserve the right to refuse messages that contain offensive, unlawful, discriminatory, abusive, or inappropriate content.

Corporate and Bespoke Orders

Corporate gifting enquiries, customised orders, and bulk purchases may be subject to separate quotations, agreements, and production timelines.

Specific terms relating to corporate orders will be agreed upon before the order is confirmed.

Shipping and Delivery

Delivery times provided are estimates only and are not guaranteed.

While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by couriers, weather conditions, customs procedures, public holidays, or circumstances beyond our reasonable control.

Further information can be found in our Shipping & Returns Policy.

Returns and Refunds

Returns and refunds are governed by our Shipping & Returns Policy.

Please review this policy before placing an order.

Intellectual Property

All content on this website, including text, logos, branding, product descriptions, photographs, graphics, and design elements, is the property of From London with Lux. and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, From London with Lux. shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability where such limitation would be unlawful under applicable law.

Website Use

You agree not to use our website for any unlawful purpose or in any manner that may damage, impair, or interfere with the operation of the website or the experience of other users.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon publication on this website.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms of Service, please contact us through our Contact Us page.

Thank you for choosing From London with Lux.